Insurance Companies

Insurance companies can rely on EmpiCare for comprehensive customer care and back office support, including billing and data entry services. EmpiCare's solutions are not only designed to meet patient and clinician needs, but they can also reduce insurance costs as patients are able get products quickly and begin working towards recovery.

For example, our Total Ortho Products (TOP) Program allows patients to receive immediate treatment without leaving the specialist office. We have a nationally certified athletic trainer employed at their facility to fit and educate the patient on product use and care.  With immediate treatment, the patient does not have to make an appointment at another facility, wait for the product to be ordered or have to return for a fitting or adjustment. Patients receive the product within minutes of it being ordered and are on the road to recovery immediately.  This can reduce the insurance companies expense on pain meds, physical therapy and possible re-injury and get the patient back to work in the least amount of time. 

Additionally, should patients, physicians or support staff have questions relating to prescriptions, supplies or insurance coverage, they'll find our toll free phone lines open and our customer service representatives ready to help.

To minimize errors in transaction processing, we offer electronic billing. In today's demanding EDI insurance environment, you'll find EmpiCare ready, willing and able to help solve your outsourcing challenges. Add us to your provider list and you'll get the people, systems and commitment necessary to aid in your success.

To determine how EmpiCare can improve your bottom line, complete our Online Practice Assessment today, or contact us to arrange an initial on-site assessment.

Online DME Practice Assessment

We provide a No-obligation Online Assessment. Give us a few moments to explore how we can maximize your DME program options.
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Insurance Companies

Lighten your DME workload with our comprehensive customer service and back office outsource solution.
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Patients and Durable Medical Equipment

Concern for patient quality of life is fundamental to our DME program approach. Trust EmpiCare to fulfill your needs for orthotic equipment, fittings, education and to meet insurance requirements.
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Clinicians DME Programs

Select from a variety of customizable clinician friendly durable medical equipment (DME) orthopaedic programs.
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Administrators and DME Programs

Count on EmpiCare to improve the efficiency of your DME program, including billing, staffing, inventory management and consulting.
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Case Managers

Downsize your caseload and outsource your DME to us. EmpiCare offers a number of attractive DME solutions either at your office or designated store front locations.
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Contact EmpiCare

        11802 Brinley Avenue, Evergreen Park North, Louisville, KY 40243-1089         1-800-738-8045         empicare@empi.com

The EmpiCare Vision

To establish EmpiCare as the country's most trusted provider of therapeutic DME and orthotic solutions that help patients heal without pain and help customers solve problems and maximize their efficiencies.

Our Process

Through the EmpiCare collaborative, a proprietary customer satisfaction process, we combine expert knowledge with medical applications to gain the trust and confidence of our customers, and help them manage their outsourced services by providing state-of-the-art clinical support, physician and institutional solutions, including DME and orthotic programs.

Our DME Point-of-Difference

At EmpiCare, we are committed to our customers, their patients and our physicians' bottom-lines. We provide the most extensive programs in the industry, positioning us to be the outsource DME industry leader in hassle-free DME therapeutic solutions.

The Bottom-Line

EmpiCare means: Creative DME problem solvers and field tested therapeutic solutions specialists who are uniquely qualified to maintain the trust and confidence of our clients-and gain new ones-through the EmpiCare collaborative customer satisfaction process.

EmpiCare is: The place where clinicians, institutions, and healthcare groups that practice, administer and support outsourced DME patient services turn for the industry's most innovative, value-added and customer focused solutions that simplify therapeutic support services without sacrificing either provider oversight or patient quality of care.